IF YOUR HARNESS IS IN A CAR ACCIDENT, WE WILL REPLACE IT
Just like a child car seat, if your dog car harness is in an accident, you should replace it to ensure your pet's safety in the case of another incident. Here at Kurgo we are serious about safety. No matter what brand of harness involved in the accident, we will replace your harness free of charge with one of our crash-tested dog harnesses.
Just fill out a Harness Accident Claim Form to request your harness.
At this time, we can ship to the US and Canada only. If you would like a replacement harness, you will need to have it shipped to an address in one of those two countries.
How Does it Work?
Fill out the Harness Accident Claim Form
Please fill out the claim form providing contact details and information about your car accident. In order to process the claim, we require you to upload a copy of the accident report from your police department as well as a photo of the harness that was in the accident.
Select a Replacement Harness
You may select either of our crash-tested auto harnesses in any size as a replacement. Our crash-tested harnesses are the Enhanced Strength Tru-Fit Smart Harness and the Impact Harness.
Please be sure to consult the sizing chart and then measure your dog to get the best fit. Do not rely on the weight guidelines as dogs come in many different proportions. Sizing between different brands of dog harnesses is not the same, so if you have another brand of harness that you are replacing, please be sure to measure your dog to determine their size. Please feel free to contact our Customer Service Department at firstname.lastname@example.org for help in fitting your dog. If, after you receive your replacement harness, you need to exchange it for a different size, shipping both to and from Kurgo will be at your expense.
A Replacement Harness Will Be Sent Within 15 Business Days
Once your claim is approved, we will ship you the replacement harness. Please allow up to 15 business days to process your claim. You will receive an email once the harness ships.
If you are experiencing any problems or have any questions about this program, our Customer Service Department is here to help. Please feel free to email us at email@example.com or call us directly in Australia at 1800 786 608 or in the EU at 00 800 1818 20 20 or UK 080 046 1414.